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The Manufacturing industry is driven by intense competition, complex and globalized supply networks combined with the growing number of environmentally-conscious customers. With rapidly changing customer expectations and constant technological change, there is a need for quick product development and innovation. Increasing usage of embedded software in the product enables them to be more intelligent bringing with it the challenge of huge amount of equipment data that needs be processed and analyzed to produce meaningful insights.

"Global manufacturers are trying to reduce operational expenditure, invest in process improvement, utilize existing capacity optimally and increase efficiencies, while maintaining product quality and meeting safety and regulatory norms. iTensia’ Business and IT services provide you the bandwidth to innovate on business models, leveraging contemporary technology solutions in manufacturing industry Today's manufacturers must streamline operations on a global scale using flexible processes and applications that can be employed worldwide.

  • Supply Chain Management: Our suite of solutions reduce the complexity of the Supply Chain network by addressing inventory, improving procurement, streamlining product development and ensuring order fulfillment through efficient logistics

  • Enhanced Product Development: Short product life cycles and rapidly changing technologies make product development time short. Our product life cycle and engineering solutions help in managing data and also building a component from the concept to the prototype stage in a fast manner

  • Smart Manufacturing: We help in transforming standard Manufacturing processes into demand driven and digitally executed operations. Solutions include enhancing the Manufacturing intelligence in the shop floor with integrated planning and powering visibility through global operations management center

  • Service Lifecycle Management: Our Service Lifecycle Management suite is designed to power your after-market services by controlling cost and increasing revenues in the areas of warranty, field-service, spare parts and installed base management

  • Sustainability Management: We offer a unique suite of Sustainability and Energy Management applications that will allow you to perform real-time tracking of consumption, higher asset utilization and predict energy consumption patterns

Energy - Oil & Gas

Business and operational complexities in the Energy industry seem to be increasing and accelerating. Themes that dominated early in the century – peak oil, global warming, aging workforce, clean technology – have given way to concerns about safety, regulatory compliance, the need for new business models. There are also concerns about new geographies and capital projects, techniques for extracting hydrocarbons from tight rock formations at the deepest of reservoirs.

"We work with some of the largest energy majors worldwide, focusing across the energy value chain. With a combination of technology and domain expertise, we define and deploy innovative, reliable and responsive business solutions to achieve business objectives.

We have helped global energy companies achieve business agility through Business Transformation, IT enabled process standardization, Optimization of costs and Deployment of best in class decision support systems.

Alliances and memberships with techonology Company SAP, Oracle, Microsoft, EMC, ESRI, OSIsoft, etc."

Domain Experts

  • Energy industry management consultants

  • Geoscientists

  • Petroleum engineers

  • Production and integrated operations specialists

  • Financial and Energy traders

  • Refinery operators

  • Energy product supply chain specialists

  • Retail and B2B marketing specialists

Areas Covered

  • Assessment and Solution Advisory Services

  • Engineering and Operations Solutions

  • Enterprise Content Management

  • Real-time Analytics and Reporting

  • SAP IS Oil Upstream and Downstream

  • Product Engineering Services

  • Enterprise Resource Planning

Consumer Products & Retail

Complex consumer habits, new cultural influences of global markets and rapidly changing technological preferences are reshaping products and business models in the Consumer Goods industry. Organizations in this space are busy reaching out to the Millennials and the Baby Boomers while grappling with a world of changing brand loyalties, cross-channel conflicts and digital influences.

Transformation is sweeping the retail industry. Consumers today are much better informed and more connected. They want mobile shopping, personalized service and instant gratification. These changes are giving rise to a host of innovations around omni-channel retailing, mobile apps, customer data mining, responsive supply chains and cutting-edge in-store self-help technologies.

"We provide industry-specific services and guidance to consumer products and retail clients worldwide."
We can help you :
Integrate core processes
Optimize operations and improve profitability
Get the volume mix right
Enhance collaboration among trading partners
Accelerate growth through digital transformation
Decode new opportunities in sourcing, manufacturing, supply chain and marketing
Empower organizations to collaborate within and outside to create better products
"We work alongside SAP, JDA, Oracle & Microsft."

Banking & Financial Services

In a highly regulated and competitive market, banks need every advantage to exceed customer expectations and differentiate. It is no longer enough to offer simple and automated Banking services. In order to build loyalty and drive profitability, banks will need to offer a non-stop interactive Banking environment. To achieve this, banks need to increase their business agility by anticipating customer needs and offer an engaging user experience.

We will help you in:

  • Improve business processes

  • Increase operational efficiency

  • Payments Transformation

  • Reduce risk and total cost of ownership

  • Cards Technology & Operations

  • Reduce risk and total cost of ownership

  • Loans Origination & Processing

  • Mobile & Digital Transformation

  • Core Banking Transformation

  • Business Simplification

  • Business Resilience & Assurance

  • Business Analytics

  • Risk & Compliance


HealthCare IT Services
Healthcare Software Outsourcing
Healthcare Software Testing
Legacy to Cloud
Meaningful Use

EMR & Specialty Solutions
eHAT General Practice
eHAT Onco
eHAT Procto
eHAT Ortho
eHAT Genesis (IVF)

Value Added Solutions
Patient Portal
Online Appointment Solutions
eHAT Mobility Solutions
Strategic IT Outsourcing & Staffing

Diagnostic & Laboratories

PACS & Advanced Imaging
Image-In Box
Enterprise Imaging (Advanced PACS)

Hospital & Specialty Clinics
eHAT Enterprise
eHAT Multia
eHAT Slim

Consulting Solutions
E2E Hospital Project Management
Hospital IT Audits

Turnkey IT Solutions
Structured Hospital IT Setup
Hybrid IT Solutions

Media & IS

"Your Content Shouldn't Hit The Streets Before It Is Ready. Get In Touch With Us To Know How You Can Protect Your Content"

An exponential growth of online media users is challenging the established business models for media and information services companies and creating new revenue opportunities.

Media and information services firms need to capitalize on the evolving product distribution channels while maintaining the current revenue streams, reducing costs and increasing flexibility. Some of the major challenges faced by the industry include the following:

  • Erosion of revenue from the traditional outlets
  • Need to leverage new distribution channels
  • Shorter windows (time-to-market is compromised)
  • Disruptive technologies
  • Delivery of content, information, advertising and services anytime, anywhere—for less
  • Disparate and non-integrated IT systems landscape

We provide end-to-end content value chain solutions and services for the media and information services industry. From content creation and management to publishing and distribution, we have the capabilities to build, deploy and support the appropriate solutions to meet your needs.

With our strong domain experience, focus on R&D Innovation and our capability to provide end-to-end service for the media and information services industry, we are best positioned to understand the imperatives of changes and hence, can be a strategic long term IT partner for the industry and realize an enhanced Return on Content.


Our offerings help telecom companies simplify their businesses while maintaining the profitability, quality of service and customer experience. Our rich industry experience and domain expertise enables us to deliver a suite of offerings which addresses the key areas of - service quality management, expansion of core capabilities into adjacencies, process automation, data monetization, network management and implementation of next generation technologies.

With a proven track record in delivery excellence and thought leadership, our telecom business unit has helped a diverse customer base transform their business and become more agile and future ready. We help our customers which include OEMs, Equipment Vendors, Cable & Satellite companies, CSPs and Mobile Virtual Network Operators with the key imperatives of:

  • Business Simplification across the products, process & systems landscape

  • Customer Experience through digital transformation

Business Value

Empowered with industry best practices and technological advancements, we enable our clients to - become profitable, create competitive advantage and, adapt to changing market trends - through:

  • Innovative revenue-enhancing models:
    We help our customers leverage disruptive trends, such as data monetization, network infrastructure replacement, and service delivery platform (SDP) renovation, to increase their revenue and create new revenue streams.

  • Certainty in Delivery:
    We enable collaboration, resusability and tools to drive quality, certainty and agility in our deliveries leading to higher customer satisfaction and higher margins.

  • Quicker time-to-market:
    Our solution accelerators, proprietary frameworks, and platform solutions enable our clients to achieve faster product development and quicker time-to-market.

  • Customer Centricity:
    We enable our clients to provide superior services through delivery, leadership and partnership. With our customer-centric solutions focused on the end-user’s needs and preferences, we help them deliver a seamless and consistent customer experience.

  • Business Simplification:
    Our landscape rationalization strategies and bundled services optimize the operational costs of our customers and simplify their business processes. We are engaged with our customers, beyond traditional SDLC, throughout the lifecycles.


Digital learning practices can help achieve the goals of your knowledge ecosystem. Personalized learning solutions and services can enhance knowledge and deliver better outcomes for certification programs. An educational institution or corporate training center needs a customized approach to learning management and unique pedagogy and assessment methods.

Renewing the learning process

A web-based content management system to create, manage, deliver, and archive knowledge artefacts in diverse formats is a learning imperative. Advanced search functionality to access relevant data reduces the cost of help desk operations. A robust user authentication method for controlling access to enterprise content ensures information security. Moreover, a comprehensive content management solution supports digital rights management.

Competency profiles of employees should be created to identify skill gaps. Digital assessment tools provide an accurate evaluation of a course or skill development program. The results serve as a feedback mechanism for the learning process and system.

Enhancing learning with new system

A learning ecosystem facilitates collaboration between learners, instructors, administrators, and other stakeholders. Social learning in virtual classrooms, where learners and experts interact through video, audio, and text chats, accelerates knowledge-sharing.

Students and corporate trainees can gain instant access to a knowledge repository through mobile devices. The learning modules and assessment tools should support a diverse range of mobile platforms and devices. A cloud-hosted learning ecosystem reduces IT infrastructure costs and ensures simultaneous adoption by multiple users.


To meet the expectations of multiple stakeholders in a challenging environment, governance needs to be nimble and effective. ICT-enabled solutions for governments can help achieve this through process efficiencies, technology scalability, feature-rich business functionality, customized mapping with government functions at different levels of administration and analytics to enable planning and decision-making. Transparency and accountability can also be built into government process workflows with an outcome-based approach.

Our solutions for the public sector help you manage a wide range of areas including:

  • Citizen Services:
    Affordable and anywhere access to public services required by citizens routinely, with real-time information availability and 24X7 paperless service delivery

  • Social Development:
    Inclusive growth through biometrics-based beneficiary identity management, electronic disbursal of wages and non-monetary benefits, beneficiary enrollment, digital works management and self-help group management

  • Revenue and Taxation:
    Integration of revenue, taxation and financial management on a single platform. This helps increase tax revenues through effective tax administration, perform a variety of financial management activities including budget preparation, and achieve rigorous fiscal discipline

  • Public Healthcare:
    Increased accessibility to affordable public healthcare and medical services by offering clinical and diagnostic services, effective administration and proactive monitoring of quality health services

  • Public Infrastructure:
    Rapid urbanization, better management and delivery of civic services, planned development of cities through optimized technology infrastructure, integrated transportation and traffic systems, management of state-wide area network and data center

Travel, Transportation & Hospitality

Provide a Personalized Travel Experience Across Channels

The key to success in the travel and hospitality industry is personalizing the experience—knowing who your customers are, what they like and what they don’t, and what they’ve booked before.

iTensia combines personalization technology, proprietary analytics, and specialized talent into a customized solution that lets you understand your customers, the customer journey, and how to personalize each interaction.

iTensia solutions for travel and hospitality optimize customer service and sales across channels to improve customer satisfaction, build loyalty, grow revenues, and reduce operational costs.

iTensia helps companies in the Travel, Transportation and Hospitality industries leverage technology to comprehensively, innovatively and cost-effectively address their most pressing business needs and at same time enhance their customer experience.


Regulatory changes, continued economic pressures, and evolving business models are combining to create disruption and drive transformation in the insurance industry. Amid these changes, maintaining and improving customer satisfaction and loyalty is more of a business imperative than ever.
iTensia can help you deliver the kind of effortless customer journey that drives long-term loyalty and higher customer lifetime value.
With iTensia, your customers will enjoy consistent, omnichannel customer service while your business reduces operating costs for customer care.

Delivering Business to Insurance Industry

Using technology to understand digital consumers. Co-creating inventive products and solutions. Targeting diverse markets to broaden reach and secure conversion. At iTensia, we help our insurance clients do all this, and more. The iTensia Next Generation Insurance practice brings together over 8,000 professionals with industry-leading strengths in consulting, technology, and sourcing.

Digital Insurers

Insurers need to evolve their business and operating model to remain competitive and relevant to the customer in today's digital world. Digital insurers need to anticipate the needs of the consumers and provide an integrated, seamless, personalized, and contextual experience anytime, anywhere, and across any device.

One of our focus solutions is insurance distribution effectiveness, combining the power of next-generation commerce with enhanced online acquisition enablers, to change the way enterprises engage with and convert prospects.

High Tech

Renewing the user experience with new technology solutions in the High-Tech industry

Address your fundamental problems, achieve process efficiency and improve productivity and collaboration across businesses with iTensia High Tech Solutions.

The digital revolution has taken the high-tech industry by storm with users demanding more, better, for less and in far shorter timelines. Product and solution providers alike have had to completely reinvent themselves in order to drive new strategies and deliver value.

iTensia helps the high-tech industry achieve vertical growth with a unified approach to delivering unique solutions and fulfilling user experiences at every point of contact. Using Design Thinking as the foundation and agility as the superstructure, we help you enhance your business while getting you to market faster.

From elemental responsive design to renewing user experience, we assist you at every step of your journey. Leveraging Open Source Systems for content management, Enterprise Service Bus, and e-commerce, we are able to deliver faster, better, cost efficient, and enhanced user experiences in valid business scenarios that also integrate easily with touch and mobile devices.